Shipping and Returns


ROYAL MAIL ARE NOT DELIVERING WITHIN THEIR NORMAL TIME FRAMES DUE TO COVID & BREXIT DELAYS.  PLEASE DO NOT CONTACT US ASKING WHERE YOUR ORDER IS UNLESS TEN WORKING DAYS HAVE PASSED.

General shipping 

UK

Shipping cost - £3.99, signature required on orders over £50

Delivered in 3-5 working days normally, but can sometimes take longer. 

Europe

Shipping cost - £12

Delivered in 5-10 working days normally, but sometimes can take longer.

From 1st July 2021 all EU customers will have to pay VAT on their orders before their postal service will release them. We do not collect and pay VAT on your behalf. If your order is over E150 you will also have to pay Duty costs. If orders are returned to us because Duty and/or VAT have not been paid, we will auto refund your order less postage you have paid. 

Rest of the world

Shipping cost - £12

Delivered in 7-10 working days normally, but sometimes can take longer.

Duty and VAT may be due on your order. We do not pay this for you and you may have to pay this to have your order released by your postal service.

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We don't offer a next day service.

For items undelivered and returned to us, we will endeavour to refund you in 5-7 working days once received. 

If you've changed your mind you can return items to us within 28 days if they are unopened and unused. This is at your own cost. We suggest using a signature service to return. Please email us to tell us you are returning an item. Please email us with your order number for our returns address.

If something is damaged or hasn't arrived please email us with your order number.

We do not work weekends or bank holidays.

We aim to send orders out within 2 days of receiving them. Not including weekends.

We can't cancel orders before they're sent out.