Shipping and Returns


ROYAL MAIL ARE NOT DELIVERING WITHIN THEIR NORMAL TIME FRAMES DUE TO COVID, CHRISTMAS & BREXIT DELAYS.  PLEASE DO NOT CONTACT US ASKING WHERE YOUR ORDER IS UNLESS TEN WORKING DAYS HAVE PASSED.

General shipping 

UK

Shipping cost - £3.99, signature required on orders over £50

Delivered in 3-5 working days normally, but can sometimes take longer. 

Europe

Shipping cost - £12

Delivered in 5-10 working days normally, but sometimes can take longer.

From 1st January 2021 all EU customers will have to pay Duty and VAT on their orders before their postal service will release them. If orders are returned to us because Duty or VAT have not been paid, we will auto refund your order less postage you have paid. 

From 1st January 2021 we advise you make all payments with Paypal. Due to PSD2 Regulations coming into force and issues with our card merchant, your payment may be declined if using a credit or debit card as an EU customer. Paypal will not be declined and is a safe way to pay. Please email with any questions.

Rest of the world

Shipping cost - £12

Delivered in 7-10 working days normally, but sometimes can take longer.

Duty and VAT may be due on your order. We do not pay this for you and you may have to pay this to have your order released by your postal service.

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We don't offer a next day service.

For items undelivered and returned to us, we will endeavour to refund you in 5-7 working days once received. 

If you've changed your mind you can return items to us within 28 days if they are unopened and unused. This is at your own cost. We suggest using a signature service to return. Please email us to tell us you are returning an item. Please email us with your order number for our returns address.

If something is damaged or hasn't arrived please email us with your order number.

We do not work weekends or bank holidays.

We aim to send orders out within 2 days of receiving them. Not including weekends.

We can't cancel orders before they're sent out.